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Alamo's Pay Now Policies

Coronavirus - Cancellation policy for customers with a pre-paid reservation

To provide our customers with flexibility for their travel plans and confidence to place future reservations without penalty during this unprecedented COVID-19 health situation, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Cancellation fees are being waived for any pre-paid rentals booked directly with us with for rentals due to start before April 1, 2021.

Customers who have booked a rental through a third-party are encouraged to contact that party directly.


  • 5% discount applies to base rate only.
  • Taxes, fees, surcharges, government-imposed surcharges, and optional items (CDW, GPS, additional drivers, etc.) are not included in this discount.
  • Pay now discount may not be combined with any other discounts.


    Standard Prepay Policy

  • Reservations cancelled more than 24 hours before the pick-up time will incur a $50 cancellation fee.
  • Reservations cancelled less than 24 hours before the pick-up time, or reservations that are not picked up at all, will be assessed a $100 cancellation/no show fee.
  • Optional insurance or CDW coverage that was selected at the time of the reservation can be cancelled at the counter with no fee.
  • Reservation Modifications

  • Pay now reservations cannot be modified, changes, or cancelled online. For assistance with a pre-paid reservation, please call us at 1-800-GOALAMO.
  • Changes to the pick-up and /or drop-off location will require a cancellation of the original reservation, and the creation of a new reservation at the current rates available at the time.
  • General Rules

  • Availability of pay now discount is limited, is subject to change without notice, may be subject to blackout dates, and is void where prohibited by law.
  • Renter must meet standard age, driver, and credit requirements.
  • 24-hour advance reservation is required.
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